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30 cal per serve
Dairy Free
All Natural
Australian Made
Arabica Coffee
100% Delicious
Brain Boosting
Keto Friendly
100% Delicious
Keto Friendly
Arabica Coffee
Brain Boosting
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Is there a time limit for initiating the return process?

Yes, there is a 30-day time limit from the date of purchase to initiate a return. If your product is damaged, it is important to report it within 72 hours of receiving the item. This time frame ensures that we can promptly address any issues and provide a satisfactory resolution.

How do I start a return?

To initiate the return process, you can fill in the form at the bottom of this page, or alternatively email us at

We will guide you through the necessary steps and provide you with all information.

What should I include in the return package?

Include the returned item in its original packaging, along with any accessories and a copy of the order confirmation or packing slip. Please ensure that the product is securely packed to prevent damage during transit. If the original packaging is not available, use a sturdy box and sufficient cushioning material to protect the item.

Where should I send returned items?

Send your returned items to the following address:

  PO BOX 7013

What happens if my order is returned to sender (RTS) or unclaimed?

If your order is returned due to an incorrect address or remains unclaimed at the post office, you will need to pay for shipping again to have your item resent.

Can I get a replacement for my returned item?

Yes, upon receiving your parcel, we will either refund the cost of the product or send a replacement.

Who covers return shipping costs?

Flowstate is not responsible for the return freight costs, and the original shipping costs paid during the purchase will not be refunded.

What conditions are eligible for returns and refunds?

Returns and refunds are available if the items received are faulty, damaged, or if the wrong product has been sent. Returns are not accepted for a change of mind, so please choose carefully. However, for first-time customers, we make an exception, and returns are accepted for a change of mind within the specified return period.

How long does it take to receive a refund once the return is processed?

Refunds are typically processed within 5-7 business days after we receive the returned item. Please note that the time it takes for the refund to reflect in your account may vary based on your payment method and financial institution.

Can I return the product if I've tried a few sachets and changed my mind?

Yes you can! If this is the first time you're trying out a flavour you can return the box with the remaining sachets, and we'll still refund you.

However, a full refund (excluding postage) is applicable only if 23 or more sachets are remaining in the box.

What condition should the returned product be in?

The product must be in its original packaging and in the same condition as when you received it, with all sachets accounted for (except the 1 or 2 you might have taste tested).

Can I return my product if I'm not satisfied with it?

Yes you sure can!

If you're a first time customer, or maybe this is your first time trying a new flavour - then you can return your box with 1 or 2 sachets missing.

Be sure to return the product within 30 days from the date of purchase.

We don't offer refunds for change of mind, so be sure to choose carefully.

Start a return

Thanks for submitting your request.
We will get back to you ASAP to organise your return.
Oh no, something went wrong submitting the form. You can try emailing instead.